Coronavirus (COVID-19): JABA Operations Updates & What Older Adults Need to Know

We do not share this information out of fear or panic. Rather, we want to operate smartly and proactively, understanding no one knows for sure how the coronavirus situation will play out.

JABA Operations Updates to Keep Our Community Safe

Effective Monday, March 16, 2020 our office in Charlottesville stopped accepting in-person visitors. However, JABA staff members are teleworking and are available via phone and email.  Our staff will be working remotely in an abundance of caution to keep our clients, staff and volunteers as safe as possible. 

Continue here for details about operational changes, as well as continuing updates…

National Association of Area Agencies on Aging Highlights JABA Memory Care Program

Dementia and Brain Health: the Role of Area Agencies on Aging

As the number of older adults living in the United States grows, the number of individuals living with dementia grows along with it. People who live with dementia and their caregivers often require or benefit from a broad array of services and supports that help them continue living in the community. As a result, Area Agencies on Aging (AAAs), which have decades of experience helping older adults and people with disabilities remain in their homes and communities, are at the front lines of providing critical services to individuals with dementia and their caregiver…

…People with dementia, particularly those in the middle and later stages of their disease progression, require support, which is a hallmark of all programs provided by AAAs. Eighty-eight percent of individuals with dementia living in the community need assistance with self-care, mobility and household activities, compared to 43 percent of those who do not have dementia.10 As a result, AAAs, family and friend caregivers, and formal, or paid, caregivers, all play a critical role in supporting individuals living with dementia as they remain in the community.

Case Study: The Dementia Care Coordination Program: Jefferson Area Board for Aging, Charlottesville, VA

The Jefferson Area Board for Aging (JABA), an Area Agency on Aging serving older adults in Central Virginia, in partnership with the University of Virginia’s Memory and Aging Care Clinic and the state’s Department for Aging and Rehabilitative Services, implemented the Dementia Care Coordination Program pilot. This program, funded by the U.S. Adminstration for Community Living’s Alzheimer’s Disease Initiative—Specialized Supportive Services Program between 2015 and 2018, created a replicable model for providing integrated care for individuals living with dementia and their caregivers.

JABA and the Memory and Aging Care Clinic each hired Dementia Care Coordinators, who were certified as Options Counselors and received training on dementia and caregiving, dementia symptoms and best practice management methods, as well as services and resources available through the Aging Network and the University of Virginia Health System.

The program enrolled individuals who had received a dementia diagnosis, largely receiving referrals from the Memory and Aging Care Clinic. Upon enrolling in the program, each participant received a home visit, which allowed Care Coordinators to assess the client’s home environment, better understand their needs and develop relationships with them and their families. While Care Coordinators initially provided home visits only to individuals who lived within a 90-minute drive of Charlottesville, program directors quickly realized that the home visit was a vital component of the program and expanded home visits to all clients regardless of distance.

Dementia Care Coordinators also provided individuals and their caregivers with a starter packet of resources and connected them to services and supports. They held monthly check-in calls with program participants and conducted annual follow-up home visits to collect outcomes data and measures of satisfaction. The program developed a checklist for the monthly calls that included questions on changes in sleep, behavior, appetite and other issues that might suggest a need to return to the clinic or contact a health care provider. If it was recommended that individuals living with dementia return to the clinic, the Dementia Care Coordinators attended these clinic visits to support the individual.

Follow-up reports indicate that the program resulted in positive outcomes for individuals living with dementia and caregivers who participated in the program. After a one-year follow-up consultation, staff reported that rates of depression significantly improved for both participants with dementia and their caregivers. Caregivers also reported significantly lower caregiver burdens, and that participants had significantly fewer behavioral symptoms at the follow-up visit. Program leaders are currently exploring ways to sustain the program. In 2019, Virginia’s General Assembly considered a bill, which was not passed, that would have funded two Dementia Care Coordinators to provide the Dementia Care Coordination Program.

Read Full Study

 

VIDEO: New Book Buddies program at the Mary Williams Community Senior Center

 

New JABA volunteer Kate Rosenfield talks about the new Book Buddies program, a collaboration between JABA’s Mary Williams Community Senior Center and Shining Star Preschool. “It’s a fun, low-stress, low-commitment way for any older adult to get to read with the kids each week,” says Carleigh Showalter, manager of the Mary Williams Center. “This has all been possible thanks to Kate, who came to us with a love for kids and seniors. She brings us new books from the library each week and makes this program possible.”

Showalter adds, “I welcome anyone to come to the Mary Williams on Tuesdays at 11:30 to help be a friend to our little book buddies. Most weeks we still have a couple more children than seniors.”

 

Health Caring: JABA Program Sees 42% Increase in Service

 
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During the 2019 Medicare Open Enrollment period, JABA’s Insurance Counseling Department help 3,302 people figure out what was the best 2020 Medicare Part D plan or Medicare Advantage plan for them. This was a 42% increase from last year.

Randy Rodgers, JABA’s Manager of Community Services, cites three main reasons for the increase.

“More people are volunteering in the program, which gives us more capacity,” he says. “Plus, the quality of the counseling over the last few years has developed a reputation in the community. Finally, because of generous donors, we have been able to spend more on advertising and getting the word out.”

What makes the JABA program unique, says Rodgers, is the personalized attention people feel they are getting. “What JABA offers is well trained volunteer who sits down in person with a client and walks them through a complicated process,” he says. “All for free.”

Even without continued advertising, Rodgers estimates that 750 more people could be seeking help during next year’s Open Enrollment period. But he says JABA is prepared.

“The facilities we have at the moment will handle that increase,” he says. “We had a very big class of new counselors this year.  I think we will only need to increase the number of counselors by twenty-five to meet the increase this coming year.”

Key 2019 facts:


  • 55% of clients needed to change plans for 2020. By doing this, they saved, on average, $1,073. The total amount we helped people save was $1,773,335.


  • This year we opened a second office to see more clients. During OE, 1,498 people were helped at the new office on Allied Street in Charlottesville.


  • We increased the number of times we sent the Mobile Unit out to 35 days. We were able to help 585 people at the various Mobile Unit sites in mostly rural areas.


  • We greatly increased the number of volunteers helping this year. (Counselors, Admins, and Greeters)


  • The biggest obstacle we faced was the introduction of a brand new Medicare website just weeks before OE. It was impossible to train our volunteer counselors properly before the beginning of OE. We had to learn on the fly. Plus, the new website had many problems and glitches.

Need help with your Medicare insurance plan?

Call 434.817.5248 or email insurance@jabacares.org

Would you like to be a Insurance Counseling program volunteer?

Go here to learn more. Or call 434.817.5226

Media Contact:

Randy Rodgers
JABA Manager of Community Services
434.817.5239
rrodgers@jabacares.org